According to a circular published on 21 June, the Hong Kong Monetary Authority (HKMA) notes that bogus telephone calls purported to be made by banks (referred to as “bogus calls” thereafter)
have incessantly continued to emerge. Among the 24,000 enquiries made to hotlines of retail banks (including virtual banks) by members of the public for verification of identity of callers purported to be representing banks in 2023, a significant portion of such calls are confirmed to be bogus calls. There is a need for retail banks (including virtual banks) to further step up their measures to protect consumers from bogus calls.
Resources: https://www.hkma.gov.hk/eng/regulatory-resources/regulatory-guides/circulars/